Service Level Agreement
Scope of Service
ISS provides technical support for all computer and telephone equipment, software, printers and other peripherals owned by the university.
ISS provides network connectivity and virus protection to students in the residence halls. ISS will install network interface cards and cables for a fee. ISS will not provide any maintenance service to student owned personal computer, printer or any other peripherals.
ISS provides technical support for wireless internet access to all students, faculty and staff.
ISS provides technical support for dial access for all students, faculty and staff.