ISS Policies

Service Level Agreement

Term and Scope of Agreement

    ISS and the CLU user community agree to work together with mutual respect and courtesy. This agreement will be reviewed annually in January.
    ISS clients should contact the help desk with requests for new software, hardware and telecommunications services, and may contact the help desk about telephone, network, and software questions and problems, password problems, hardware problems, and general consultation. Questions regarding the use of or problems with software applications should be limited to the University sanctioned standard suite. Help desk requests for assistance will be handled according to an assigned priority and staff availability.
SLA Sub-sections