Service Level Agreement
Term and Scope of Agreement
ISS and the CLU user community agree to work together with mutual respect
and courtesy. This agreement will be reviewed annually in January.
ISS clients should contact the help desk with requests for new software,
hardware and telecommunications services, and may contact the help desk
about telephone, network, and software questions and problems, password
problems, hardware problems, and general consultation. Questions regarding
the use of or problems with software applications should be limited to
the University sanctioned standard suite. Help desk requests for assistance
will be handled according to an assigned priority and staff availability.