Frequently Asked Questions (FAQ)
General Accounts

The following FAQ list contains questions and situations that tend to arise the most at the Help Desk. Through this online database, most issues can be resolved right away by the client. If you have any additional questions after reading through this FAQ listing, please contact the Help Desk.

Click on the frequently asked question most related to your inquiry, and you will be quickly linked to the answer of that question.

 

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When I try to log into the Portal, I get an Authentication Failed error message.

Are you using your username (first part of your email before the @ symbol) and your correct password? If so, and you are still experiencing difficulties, please contact the Help Desk so that we may assist you with this issue.

When I try to log into the Portal, I get a WWC error message.

Do not worry, as there is nothing wrong with your account. Please contact the Help Desk so that we can write a ticket for the Accounts department to fix this error for you.

When I try to log into the Portal, I get an Oracle page instead of the Portal home.

Do not worry, as there is nothing wrong with your account. Please contact the Help Desk so that we can write a ticket for the Accounts department to fix this error for you.

I do not remember my username and/or password.

For your privacy and security, please contact the Help Desk so that we may provide you with the needed information.

When I try to log into WebAdvisor, I get a message saying I was not found in the registry.

This message indicates that WebAdvisor access is not yet activated for your account. Please contact the Help Desk so that we can write a ticket for the Accounts department to activate this service for you.

I am having issues with WebFolio…

Please check with your instructors of the respective class if you are having problems uploading to WebFolio. All WebFolio account issues can be directed to Dr. Paul Gathercoal at (805) 493-3021, or via email at gatherco@callutheran.edu.

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To contact the Help Desk, call or email us at:

Phone: (805) 493-3698
Email: helpdesk@callutheran.edu

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