Frequently Asked Questions (FAQ)
Faculty & Staff

The following FAQ list contains questions and situations that tend to arise the most at the Help Desk. Through this online database, most issues can be resolved right away by the client. If you have any additional questions after reading through this FAQ listing, please contact the Help Desk.

Click on the frequently asked question most related to your inquiry, and you will be quickly linked to the answer of that question.

 

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I cannot print to my office printer.

To check to see if your printer is connected to your computer (PC), open up the Control Panel and click on the icon that says Printers and Faxes. If you see your printer there, but it does not have a black checkmark next to it, right-click on the printer and select “Set as Default Printer”. If you do not see the printer you are looking for, or if you are still having difficulties, please contact the Help Desk.

I cannot view a drive on my computer.

Usually, logging off computer then just loggine back on will fix the problem but if not try a hard shut down (shut down the computer completely rather than just restart) and reboot will bring the drive back up on your computer. If a shutdown and restart does not fix the problem, please contact the Help Desk. 

My office extension / phone is not working properly.

Please contact the Help Desk so that we may have Telecom assist you with your phone difficulties.

Do you have software available for faculty members?

We do supply software at a departmental charge for faculty work computers only. Prices differ depending on the software. To find out what software we have available and their prices, please contact the Help Desk.

Do you install software programs?

Please contact the Help Desk with your inquiry and specific program that you would like to have installed.

Can I order a new printer / computer / etc.?

Please contact the Help Desk with your inquiry and what specific piece(s) of equipment that you would like to purchase.

I cannot log into Outlook (program).

Have you changed your password recently? If so, you might have to update Outlook with your new login password. If you are still experiencing errors, or have another issue that is preventing you from getting in, please contact the Help Desk.

I cannot log into Outlook (online).

One of the main reasons that prevents logging in to Outlook online is the cookie setting (i.e. the login screen “refreshes” itself after you try to log in). To fix that issue, simply follow these instructions (PC):

  1. Open up Internet Explorer and go to Tools à Internet Options
  2. Go to the Privacy Tab and under Settings, select the Advanced button
  3. Check the box that say “Override automatic cookie handling” and click OK
  4. Log out and log back in to the Portal and it should work fine.

You can always try typing the following url into the address bar as well: http://outlook.callutheran.edu

As a friendly reminder, WebMail will no longer work properly once you have been switched over to Outlook.

I am having problems sending / receiving emails.

Please contact the Help Desk so that we may assist you with your email difficulties.

My computer will not start.

If all of the wires seem to be securely in place on your machine, and it still does not turn on, please contact the Help Desk so that we can get a technician to your office as soon as possible to assist you.

I want to forward my email to another email account.

With the Outlook system, the online setup of forwarding your email will not work.

How do I set up an out-of-office message on my phone?

Accessing your Phone Manager differs slightly between accessing it from your extension on-campus and accessing it away from your desk off-campus. From off-campus, dial (805) 493-3700. The voice prompt will ask you to input your mailbox number (your extension + 0), then your security code. From on-campus, dial x3600, and input your security code. Then complete the following steps:

  • Press 3 to access the Phone Manager.
  • Press 1 to access personal options.
  • Press 3 to record a personal greeting.
  • Press 3 to record your Out-of-Office greeting.
  • Follow the voice prompts.

Please remember to remove your Out-of-Office greeting when you return to the office.

How do I set up an out-of-office message on my email?

With Outlook, there are two ways to set up an Out-of-Office message. You can either do so on your Outlook program, or through Outlook online.

Through the Outlook program:

  • Go to Tools and choose Out of Office Assistant
  • Bullet “I am currently Out of the Office”
  • In the white box directly below that, type the message that you would like to be sent as your AutoReply.

Through Outlook online:

1.   Click on “Options” in the list of vertical links on the left side of the page.

2.   The first option you see is Out of Office Assistant

3.   Bullet “I am currently Out of the Office”

  • In the white box directly below that, type the message that you would like to be sent as your AutoReply.
  • Click “Save and Close” on the very top of the page.

Please remember to remove your Out-of-Office greeting when you return to the office.

I am having difficulties using a program.

Please contact the Help Desk so that we may assist you with your difficulties.

Are we experiencing any outages?

Any and all known outages will be listed on the News + Updates page of the Help Desk site.

I have deleted an important email, how do i get it back?

Please contact the Help Desk so that we may assist you with your email difficulties.

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To contact the Help Desk, call or email us at:

Phone: (805) 493-3698
Email: helpdesk@callutheran.edu

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