Frequently Asked Questions (FAQ)
General Accounts

The following FAQ list contains questions and situations that tend to arise the most at the Help Desk. Through this online database, most issues can be resolved right away by the client. If you have any additional questions after reading through this FAQ listing, please contact the Help Desk.

Click on the frequently asked question most related to your inquiry, and you will be quickly linked to the answer of that question.

 

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When I try to log into the Portal, I get an Authentication Failed error message.

Are you using your username (first part of your email before the @ symbol) and your correct password? If so, and you are still experiencing difficulties, please contact the Help Desk so that we may assist you with this issue.

When I try to log into the Portal, I get an account locked error message.

To unlock your account, please go to http://www.callutheran.edu/iss/support/account_unlock.php and fill out the online form. Once your account is unlocked, you should be able to login just fine. Once you have unlocked your account you have 24 hours to change your password or your account will be locked again. If you experience any difficulties during this process, please call the Help Desk at 805-493-3698 for assistance.

When I try to log into the Wireless internet, I gt teh error message saying "Too many users using this account".

To delete multiple wireless logins; check the box next to the Remove the oldest user session, enter in username and password again and select continue button to clear the multiple users log. Refresh browser adn log back in to the network as usual. If you are still experiencing difficulties, please contact the Help Desk so that we may assist you with this issue.

I do not remember my username and/or password.

For your privacy and security, please contact the Help Desk so that we may provide you with the needed information.

When I try to log into WebAdvisor, I get a message saying "Welcome Guest" adn askes for username and password again.

This message indicates that WebAdvisor access is not yet activated for your account. Please contact the Help Desk so that we can write a ticket for the Accounts department to activate this service for you.

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To contact the Help Desk, call or email us at:

Phone: (805) 493-3698
Email: helpdesk@callutheran.edu

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