Frequently Asked Questions (FAQ)
Prospective Students & Their Parents

The following FAQ list contains questions and situations that tend to arise the most at the Help Desk. Through this online database, most issues can be resolved right away by the client. If you have any additional questions after reading through this FAQ listing, please contact the Help Desk.

Click on the frequently asked question most related to your inquiry, and you will be quickly linked to the answer of that question.


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How can the Help Desk assist me?

Students may contact the Help Desk about telephone, network, wireless network, and software questions and password problems, hardware problems, and general consultation.

Our Help Desk includes phone, email, and walk-in computer support for all students at California Lutheran University. The Help Desk is located in Pearson Library on the main campus.

I cannot log into the Portal.

Are you using your username (first part of your email before the @ symbol) and your correct password? If so, and you are still experiencing difficulties, please contact the Help Desk so that we may assist you with this issue. If you are listed as a prospective student, the MyCLU Portal will not work for you just yet, and will be available to you as soon as all of your paperwork is turned in.

I am buying a computer for my son / daughter; what are your recommendations?

[Coming Soon]

Are we experiencing any outages?

All known outages will be listed on the News + Updates page of the Help Desk site.

How do I pay my tuition and other fees online?

CLU has an online service that lets students pay their dues over the internet, called TouchNet. This service is given to every student through Web Advisor in MyCLU Student Portal. If a student wishes to give access to Parent or Guardian there are directions on the Student Accounts website at Follow the instructions on how to set up an authorized user for the account. For any difficulties signing up for and/or using the service, please contact the Business Office or contact the Help Desk.


To contact the Help Desk, call or email us at:

Phone: (805) 493-3698